How to moderate your Tweets and Instagram pictures thanks to the Social Wall?

Many (very) useful options have been designed to make the moderation easier. You will be able to delete one or several posts and also be able to ban users and/or keywords.

• NEW POSTS: When you receive new posts, it will be mentioned at the top “1 new post(s). Click here to refresh”. Click to retrieve posts in moderation.
• NUMBER OF DISPLAYED POSTS: It is pre-defined at 20 posts when you land on the moderation page. To collect more posts, click at the bottom of the page “Collect more posts” and you will get 20 older posts each time.
• DIGIT RED ALERT: The red bubble indicates the number of followers/fans of the user. When it exceeds 1000, we consider the user as an influencer. The red notification will allow you to identify them more easily and to pay more attention to them. You will also be able to speak with them and say “Hi!” with the action buttons available on each post in moderation. Give it a try!
• BANNING A WORD: Here is a little trick; simply double-click on a word to highlight it then a pop-up window will appear asking you if you want to “Ban this expression”. If not, just click on “Cancel”.
• RT: by default all the retweeted posts are excluded from your Wall. This guarantees you to display only fresh posts. The posts will still be counted in your Analytics and indicated as “Excluded RT”. You will also find it thanks to the filter feature available at the top of your moderation section. Select the “Status”, “Banned” then “Filter”. If you wish to include RT just go to Moderation > Settings > Switch the RT button OFF.
• COLLECTING TIME FOR POSTS: The Twitter API allows the collection of the posts only 5 to 7 minutes after they are posted online. It is a condition fixed by the social network and we do not have any control over it. You then have an additional 3 minutes pre-defined by default to moderate new posts before they broadcast on your social wall. You can set up the time of the broadcast from 1 minute up to 72 hours. You can choose a delay time of 72 hours during a weekend for example. Therefore, by choosing this delayed time on Friday, you will still continue to broadcast posts received during the week that will keep displaying during the weekend. When you return on Monday, you will just need to moderate the retrieved posts from the weekend that have not been displayed yet thanks to this setting.

Action tabs in the menu at the bottom of each post :

• REPLY: answer directly to a post. A new window will open.
• RETWEET: You can choose to RT / retweet straight away a post with the newly opened window.
• LIKE: You can interact with the post by liking it.
• MEDIA: When a picture comes with a post, you will see it first in order to control its content. If you have any doubts, don’t hesitate to click on the action “See the post” on the right to check the picture in a larger format.

Moderation tab at the right corner of the post:

• Delete: Click on the trash at the bottom left corner of each post to erase a post and prevent it to appear on your social wall. Note that it will remain accessible on social networks but not on your social wall.
• Pin: By pinning a post, it will be broadcasted in priority and will be displayed more regularly than others. Very useful feature for important announcements or for competition/flash promotions. It is not recommended to pin more than one post in order to keep the “live” DNA of the Social Wall and to not spam your audience.
• BAN THIS USER: Click on the character with the cross to ban a user.
• SEE POST: This action will open a new window to check the original post directly on the social network.
• FILTER YOUR POSTS AND SEARCH: Find a post more easily thanks to an advanced searching tool at the top.
• FILTER BY DATE: You can search for a specific period of time by defining a starting and an ending date.
• SEARCH FOR A USER : Search a particular user in the “Users” section then click on “Filter”.
• BANNED POSTS: Find there all the banned posts by choosing “Banned” in the “Statut section”.
• HASHTAGS: Search for a specific hashtag that you saw and wish to ban right away. To get back to the real-time moderation, click on “Cancel Filter” to cancel your search or just click on Moderation in the menu.

To go further in the moderation setup, several pre-moderation options are available in Moderation > Settings. These settings of pre-moderation have been designed to ensure the least amount of moderation possible during the course of your operation.

• SELECT YOUR LANGUAGE: You may choose a language, even though all the languages are chosen by default. If you need to use this feature, bear in mind to always keep online the English language as hashtags are often English words.Why do you need to choose a language? Well, think about another event in another country using the same hashtag as your operation at the same time. You might get confused; therefore you just need to filter with a chosen language.
  Ban a language: You can also choose to exclude a specific language if you receive too much spam in a certain language.
• PIN USERS : You can choose to highlight users like the organizers’ accounts or partners/sponsors accounts. Their posts will be broadcasted first and more often than other posts.
• AUTO-MODERATION: You can choose the auto-moderation option in order to only broadcast the posts coming from pinned accounts. By highlighting these accounts and activating this feature, you will only display their posts. Other users’ posts will therefore automatically be excluded.You will transform your wall into an exclusive space for your partners creating an advertising digital tool for you and your sponsors during your operation. This can be monetized in your offer!It is also useful at the end of an event when you would like to stop moderating your social media wall and to prevent any trouble but still making sure that some posts are displaying.
• MODERATION DELAY BEFORE POSTING LIVE: Another type of auto-moderation consists in extending posts moderation time before the live broadcast. In order to give you a little time needed for the moderation, you have 3 minutes by default to moderate the new incoming posts before it appears on your Social Live, Social Event, Social Timeline, Social TV and Social Museum.If you choose to extend this moderation time to 1 hour starting at 4PM for example, the already moderated posts before 4PM will keep on going live. From 4 to 5PM, during an hour the new posts will not be broadcasted and will only be visible on your moderation dashboard.An hour later, at 5PM, the posts will start to go live. You will therefore have plenty of time to control them before their broadcast schedule. This function can be activated at the end of an operation when you wish to stop moderating the social wall but you still want to broadcast posts already moderated.

You can moderate your social wall with your whole team thanks to our multiple accounts feature. Team members can get access to your social wall via a simple link. You can find the URL at the bottom of the menu in Guests > > Multi-user moderation > then click on the “Editable dashboard” ” and share the link to your team. They will then have access to the same options. You can also decide to share a read-only link, that way the user won’t be able to modify your wall but can still access the dashboard to give its approval on the design or just to follow the Analytics in real time.

We have thought about everything to make the live moderation easier. You have two ways to highlight users or posts:

• Go to Moderate > Settings > Pin users > Add the name of the user in that space. No need to add the @, just the username.
• More subtle, in Moderations > Posts > Click on the Pin icon on the right. This particular post will then be highlighted and broadcasted more often.

There are a few reasons why your social wall doesn’t show any posts:

• STARTING DATE: Your wall starts to collect posts only if the Start date has begun. The wall can collect a limited amount of previous posts before the Start date of the wall – that’s why you can still see some older posts appearing on your digital wall.
• BANNED WORD: Always think about checking if the ban words in Moderate > Settings don’t contain letters that are also present in your hashtag.
  For example: if #BART is your hashtag and you banned: “RT”, then you won’t be able to retrieve any post.
• ACTIVE HASHTAG: Check if you have correctly fulfilled the hashtag section in General > Hashtag(s) Verify on the chosen social networks that there are posts with the hashtag between your date General > Start.You can check in Twitter with the search bar « Search Twitter ». Type in your hashtag, click on “More options” then “Tweets“. You will then know if there were recent activities regarding your hashtag. Please note that the wall collects automatically every public post.If the post on Twitter shows a previous date compared to the Start date of your wall, you won’t be able to retrieve it on your dashboard.

The collected data are kept in your dashboard during an unlimited period of time. Once gathered, they are archived. You will always have access to your dashboard and posts even after the end of your operation, there is no limit of conservation.